FAQs

Got a question? We're all ears!

Everything you need to know about your little friends and their journey home.

Our Little Friends

Q: What makes Cub Forest Farm special?

Every little friend has a personality of its own! From playful running plush toys and chubby little bugs to pocket-sized companions, our collection is all about bringing a little joy to everyday life.

Q: Do all your plush toys run?

Not all of them! Our Running Collection features playful moving-leg designs, while our Tiny Bugs Collection focuses on adorable little insects. Some of our Pocket-Sized Pals can wiggle and run, too!

Q: How do the running plush toys work?

Gently hold your plush as shown in its product demonstration and move it up and down. Its little legs will swing in a playful running motion. No batteries required!

Q: Can I choose my favorite character?

Of course! Simply select your preferred character, color, or available variation on the product page before adding it to your cart.

Q: Are all your plush toys the same size?

Nope! Our friends come in different shapes and sizes. Please check each product page for accurate measurements.

Q: How should I clean my plush friend?

Every little friend needs gentle care. Please follow the care label and the cleaning instructions listed for your product.

Orders & Shipping

Q: Do you offer free shipping?

Yes! We offer free standard shipping on all orders to eligible destinations.

Q: How long does delivery take?

Orders are typically processed within 3–5 business days.

Once shipped, standard delivery within the United States generally takes 7–10 business days.

Please note that shipping time does not include order processing time.

Q: Where do you ship from?

Most eligible U.S. orders ship from our fulfillment operations in Colorado. Depending on product availability, some orders may ship from our fulfillment partners in Asia.

Q: Do you ship internationally?

Yes! We ship to eligible international destinations. Available shipping options are displayed at checkout.

Q: How can I track my order?

Once your order ships, we'll send you a shipping confirmation email with tracking information when available.

Changes & Cancellations

Q: Can I change my shipping address?

Yes! You can request a shipping address change free of charge within 24 hours of placing your order.

After 24 hours, changes may not be possible if your order has already entered fulfillment or shipped.

Q: Can I cancel my order?

Please submit a cancellation request within 24 hours of placing your order.

We'll review your request based on the order's fulfillment status. Applicable consumer rights remain unaffected.

Returns & Refunds

Q: Can I return my plush friend?

Yes! You may request an eligible return within 30 days of receiving your order.

Please provide your order number and a brief reason for your return.

Standard change-of-mind returns are subject to our Returns & Refunds Policy.

Q: Who pays for return shipping?

For standard change-of-mind returns, customers are responsible for return shipping costs.

If an item arrives damaged, defective, or incorrect, we'll review the issue and arrange an appropriate solution.

Q: How long does a refund take?

Approved refunds are generally processed to the original payment method within 5–7 business days. Your payment provider may take additional time to post the funds.

Q: What if my item arrives damaged or incorrect?

Oh no! That's not the welcome we wanted for your little friend.

Please contact our support team with your order number, a description of the issue, and photos if available. We'll help review and resolve the problem.

Still Need a Helping Hand?

We're always happy to help!

Visit our Contact Us page if you have any other questions.

Cub Forest Farm — Little Friends. Big Comfort.