Shipping & Delivery Policy

Last Updated: October 16, 2026

Your new little friend is getting ready for an adventure!

Here's everything you need to know about how your Cub Forest Farm order makes its way home.

1. Free Standard Shipping

We're happy to offer free standard shipping on all orders to destinations currently supported by our store.

Available destinations and shipping options are displayed at checkout.

If you need expedited delivery, please contact our support team before placing your order to check availability and any additional charges.

2. Order Processing Time

Orders are typically prepared and processed within 3–5 business days, excluding weekends and applicable public holidays.

Once your order ships, we'll send a shipping confirmation email with tracking details when available.

Please note: Order processing time is separate from shipping transit time.

3. Estimated Delivery Times

After the order processing period, estimated standard shipping times are:

United States: 7–10 business days.

International destinations: Typically 1–3 weeks, depending on destination and customs procedures.

For U.S. orders, this means the overall estimated timeframe generally consists of:

• Order processing: 3–5 business days.

• Shipping transit: 7–10 business days.

Delivery estimates are not guaranteed arrival dates unless expressly stated otherwise.

Actual delivery times may vary due to customs clearance, carrier operations, weather, peak shipping periods, and other circumstances.

4. Where Do Orders Ship From?

Most eligible U.S. orders are fulfilled through our warehouse operations in Colorado, United States.

If a selected product is unavailable at the U.S. fulfillment location, it may be shipped through our fulfillment partners in Asia.

The shipping origin may vary depending on inventory availability and the products in your order.

5. International Shipping

Cub Forest Farm offers international shipping to eligible destinations.

Please check the available countries and shipping options at checkout.

Shipping availability may change due to carrier coverage, customs requirements, or local import restrictions.

6. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the product price and are the customer's responsibility, subject to applicable law.

Customers may be required to provide information to customs authorities or local carriers to complete delivery.

7. Tracking Your Little Friend

Once your order ships, we'll send an email containing tracking information where available.

Tracking updates may not appear immediately after a shipment is dispatched.

If you don't see the email, please check your spam or junk folder.

You may also contact us through the Contact Us page for assistance.

8. Our 24-Hour Address Change Guarantee

Entered the wrong shipping address? Don't worry!

You may request a shipping address change within 24 hours of placing your order at no additional charge.

Please submit your request through our Contact Us page within this period.

After 24 hours, we'll do our best to help, but changes may not be possible once your order has entered fulfillment or shipped.

If a shipping carrier charges additional fees for rerouting a package after dispatch, those fees may be the customer's responsibility, where permitted by law.

9. Incorrect Addresses and Delivery Issues

Please ensure your shipping information is complete and accurate before submitting your order.

If a delivery issue arises, contact us as soon as possible.

Additional costs caused by customer-requested address changes or incorrect delivery information may apply when properly disclosed and permitted by law.

Each issue will be reviewed according to its circumstances and applicable consumer rights.

10. Delays and Shipping Problems

If your package is delayed, please submit an inquiry through our Contact Us page.

We will review the available tracking information and, where appropriate, investigate the shipment with the carrier.

If we cannot dispatch an order within the applicable promised timeframe, we will communicate the available options, including cancellation and refund rights as required by law.

11. Need a Helping Hand?

For delivery questions, address changes, or missing tracking details, visit our Contact Us page and include your order number.

We can't wait for your little friend to arrive!