Returns & Refunds Policy

Last Updated: October 16, 2026

At Cub Forest Farm, we hope every little friend brings happiness to its new home. If something isn't quite right, we're here to help.

Please review our return and refund guidelines below.

1. Our 30-Day Return Policy

You may request a return within 30 days of receiving your order.

To submit a return request, please provide:

• Your order number or proof of purchase.

• The product you wish to return.

• A brief reason for your return.

• Photos, if the request concerns damage, defects, or an incorrect item.

For standard change-of-mind returns, items must be unused, in their original condition, and returned with any original tags, accessories, and packaging supplied with the product.

Submitting a return request does not automatically authorize a return. Please follow the return instructions provided by our support team.

Nothing in this policy limits any statutory consumer rights.

2. How to Request a Return

Please use the Contact Us page on our website to submit your request within the 30-day return period.

After reviewing your request, we'll provide the appropriate return instructions, including the applicable return address.

Please do not send a package back without receiving return instructions, as it may be sent to the wrong fulfillment location.

3. Change-of-Mind Returns

If you wish to return an eligible product because you've changed your mind or selected the wrong character, you may request a return within the 30-day period.

For these returns:

• The item must meet the return eligibility conditions above.

• You are responsible for return shipping costs.

• You should use a trackable shipping service when returning your package.

• The return will be reviewed after it reaches the designated return location.

4. Damaged, Defective, or Incorrect Products

If your little friend arrives damaged, defective, or different from what you ordered, please contact us promptly.

Provide your order number, a brief description, and clear photos if available.

We will review the issue and provide an appropriate resolution. Depending on the circumstances, this may include a replacement, exchange, return, or refund.

Where the issue is attributable to our error or a verified product defect, we will cover applicable return shipping costs as required by law and our stated policy.

5. Refund Processing

Once an eligible returned item has been received and inspected, we will notify you of the result.

If your refund is approved, it will generally be processed to your original payment method within 5–7 business days.

Your bank or payment provider may take additional time to reflect the refund in your account.

Where applicable law requires a faster refund or a different process, those requirements will apply.

6. Exchanges

Want to meet a different little friend?

For a standard character or product exchange, the simplest option is usually to return the eligible item and place a new order once the return is accepted.

Please contact our team first if the exchange involves a damaged, defective, or incorrect item.

7. Order Cancellations

If you need to cancel an order, please submit your request through our Contact Us page within 24 hours of placing your order.

Requests made after that period will be reviewed based on the order's fulfillment status.

If your order has already shipped, we may not be able to stop delivery. You may still be eligible for a return under this policy.

Any cancellation or refund rights required by applicable law remain unaffected.

8. Non-Returnable Items and Exceptions

Some products may have specific return restrictions, such as personalized or custom-made items, where permitted by applicable law.

Any applicable restrictions will be disclosed before purchase.

Used or materially altered items may not qualify for a standard change-of-mind return.

These restrictions do not override applicable rights relating to defective, damaged, or incorrectly supplied goods.

9. International Customers

International returns may involve additional shipping arrangements and customs documentation.

Please contact our support team before returning an international order.

Where applicable consumer protection laws provide additional cancellation, withdrawal, refund, or product-conformity rights, those rights will apply.

10. Need Help?

Visit the Contact Us page on the Cub Forest Farm website and include your order number when submitting an inquiry.

We're happy to help your little friend find the right way home.